Best Practices
Do IT right and deliver business value
If your IT function is like most, you’ve developed ways to manage projects and security, implement infrastructure, initiate change, develop software and integrate systems over time. You probably also find that, as new people arrive at your organization, they bring unique ways of doing things to the team.
While this approach works well for small organizations, once you reach a certain size, significant problems arise. They typically include:
- Unexplained downtime
- High software defect rates
- Systems integration problems
- Project delays and budget overruns
- Security breaches and virus outbreaks
Even without problems listed, you may be finding that it’s very difficult to take on new projects. When an IT organization is too busy keeping current technology working properly, it cannot meet the demands of new business initiatives. This kind of challenge negatively impacts IT’s credibility and its value to the company.
To turn this around, industry best practices that have been proven time and again across industries and companies of all sizes must be employed. At Knowledgework, we specialize in helping companies adapt the following practices and their underlying processes to the particular needs of your organization:
- Project management and project management office functions (Including Agile and RUP)
- The Open Group Architecture Framework (TOGAF)
- Software development lifecycle best practices (including Agile and RUP)
- Risk-driven quality and systems validation including specific practices for the pharmaceutical industry
- Software, systems, and infrastructure change management (Enterprise Unified Process, ITIL)
- ITIL for service/help desk functions
- Desktop and user technology introduction and refresh
